Refunds and cancellations
Last updated 20 October 2026.
Before you pay
Every project has a written proposal and contract that explain the price, what is included, and what happens to the deposit if a project is cancelled. You will see these before you pay anything, and you can ask us any question about them first.
Changed your mind? 7 days to cancel
You can cancel a project or care plan within 7 days of signing, without giving a reason, and we refund everything you paid within 30 days (Electronic Communications and Transactions Act, 2021, section 66). After 7 days, cancellations follow your signed contract.
Projects
If you want to cancel a project, tell us in writing (WhatsApp or email is fine). We will stop work and settle the deposit exactly as your signed contract describes. If we cannot deliver what we agreed, we will put it right or refund you fairly for the work not done.
Care plans
Care plans run month to month. Cancel at any time with 30 days’ notice; you will not be charged after the notice period ends. Months that have already started are not refunded.
How to ask
Contact us at stillformtechnologies@gmail.com or on +260 96 610 0332 with your invoice number. We aim to reply within 5 working days. Refunds are paid back the same way you paid, usually by mobile money.